£24k per year
4 months ago
Customer Service Planner (Repairs)
Temp to perm
£23/24 (Pro Rata)
(Working in the office)
My client is one of the leading construction businesses in the UK.
As a family-owned business, they have the freedom and flexibility to take a different approach. They focus on creating structures and spaces that provide an environment for people to thrive in and solutions for their customers that provide a better experience during the creation.
We have an excellent opportunity for an experienced customer service advisor with planning experience to join my client as a Customer service Planner.
You will be the first point of contact for residents, taking incoming phone calls and responding to emails, booking appointments, assisting with raising work orders and responding to queries relating to contract administration.
You will be required to keep the system updated at all times to keep accurate records.
This role is based in the Slough office, supporting the Slough Borough Council contract.
What are we looking for?
We are keen to speak to candidates who have previous telephone based customer service experience, ideally within the repairs or housing sector but this is not essential.
You will have excellent communication skills, be naturally empathetic and have a real passion for providing the highest level of customer service at all times.
You will also have experience in data entry and have the ability to use your initiative when speaking to residents, colleagues and stakeholders.
If this sounds a lot like you, and your approach to your work is the same as my client. Please apply with your most updated CV.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.