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Customer Care Coordinator

Customer Care Coordinator

  • Location

    Cornwall

  • Sector:

    Construction, Trades & Labour

  • Job type:

    Permanent

  • Salary:

    Market related

  • Contact:

    Sophie Leaney

  • Contact email:

    sophie.leaney@buildrec.com

  • Contact phone:

    07407802761

  • Job ref:

    21088

  • Published:

    3 months ago

  • Expiry date:

    2022-03-16

Customer Care Coordinator – PL15

Start – Mid Feb 2022

Salary - TBC

Full time

The Company:

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment – from executive to operative level.

Customer Care Coordinator

Build recruitment are recruiting for a Customer Care Coordinator for a residential new build development company based in the South West.

An excellent opportunity has arisen for an experienced Customer Care Coordinator to join their Cornwall Office. You will be the main point of contact for customers calling, e-mailing and logging issues on the   Company’s systems. Liaising with main contractors and site managers to ensure defects are resolved professionally and effectively in the time frame allocated while co-ordinating Maintenance Operative diaries.

Job Role:

  • Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
  • Maintain regular communications/updates with the customers
  • All defect repairs to be logged accurately onto the system
  • Maintain accurate and concise records of all repairs, solutions and notes/comments
  • Ordering of materials
  • General administration
  • Coordinating inhouse Maintenance Operatives diaries

Experience:

You will have good level of computer literacy including Microsoft  word and excel. An excellent telephone manner with good typing skills are essential for this role. The ability to deal with customer at all levels and ensure the customers journey is followed via our processes.

Skills:

The ideal candidate will have a successful track record of working in a customer service related environment ideally within a house building/construction industry. You will be highly organised, familiar with co-ordinating multiple tasks simultaneously and thrive on working to deadlines. Good communication, proficient with IT and a high attention to detail, are skills you will possess, in addition to being self-motivated, customer focussed, positive and a team player and be capable of handling 24 hour turnaround of emails and calls.

Benefits:

Competitive Salary, Pension, Life Assurance & Bonus

Please apply or contact Sophie Leaney at Build Recruitment for further details.

We’ll take the time to understand your career history and motivations for a new role. We’ll also take references and may ask for proof of eligibility to work in the UK.

We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. 

From there our commitment to you is all about being your career partner. We’ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.