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Complaints Officer - Housing

  • Location

    City of London

  • Sector:

    Housing, Surveying & Construction Management

  • Job type:

    Temporary

  • Salary:

    £16 - 18 per hour

  • Contact:

    Megan Lockhart

  • Contact email:

    megan.lockhart@buildrec.com

  • Contact phone:

    02031764790

  • Job ref:

    14784

  • Published:

    21 days ago

  • Expiry date:

    2019-12-18

Build Recruitment are currently working with a leading Housing provider in London to recruit for a Complaints Officer.

MUST BE IMMEDIATELY AVAILABLE OR 1 WEEKS NOTICE  

 

Key Responsibilities

  • Dealing with tenant’s complaints via telephone and email to coordinate, investigate and resolve the complaint.
  • Liaising with different teams across the organization to pro-actively identify solutions to resolve the complaints.
  • Provide a proactive approach to policy implementation and keep up to date with legislative changes

Essential experience

  • Must have experience as a Complaints Officer and have a background in Repairs
  • Excellent customer service skills
  • Strong communication skills

If you would like to apply for this role, please submit your CV or please email your CV over to megan.lockhart@buildrec.com

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.