£38,246 per year + 10% Car Allowance
9 days ago
Team Manager - Cleaning
North West Region - Liverpool / St.Helens / Warrington
Operational, Administration Staff, Contractors
Direct and Indirect Staff numbers and staff budgets
20 - 25 staff circa £750k pa
Overall financial control, operational control and governance of contract arrangements including H&S for group and non-group clients, domestic and commercial premises undertaking:
- Cleaning Maintenance Activity
- Subcontractor Management
- Facilities Maintenance Activity
PURPOSE OF THE POST:
To work as an integral part of the company's Operations Team for the delivery of a first class construction and maintenance service for the company's customers' and client organisations.
To lead on workstream activities including contract administration, financial monitoring and delivery of business targets.
The delivery of a performance related culture ensuring the highest standards of customer care and service delivery are met through effective management and taking a lead role in managing resources to achieve optimum levels of performance, efficiency and effectiveness.
Lead and deliver agreed contract performance targets within the team ensuring that the quality of service given to all customers is the highest possible, ensuring a commercial return by the application of continuing service improvement. To direct and motivate staff and contractors and promote good employee relations within the team to provide an efficient, professional and high quality service or delivery of a project.
To assess the workload through forecasting and performance measurement for the team's area of work to determine priorities and operational requirements in order to meet defined objectives.
Make best use from available IT systems in the organising and delivery of the service to ensure that real service benefits accrue through proper exploitation of IT and new technology.
Ensure all staff and contractors you are responsible for maintain their material stock and perform regular checks to ensure the vehicle / plant is managed and maintained.
To investigate areas of high cost, inefficiencies and poor performance and make necessary changes to operational working practices to deliver projects to programme.
To ensure compliance with the contract administration process including completion of all necessary documentation correctly and in a timely manner.
Monitor performance against objectives and take necessary action to ensure that your team achieves all its contractual obligations.
To assist in the preparation, planning and implementation of the training needs of the workforce including Lead Technician development.
To work as part of an integrated project team to monitor and control the day to day costs and profitability of the projects and staff under your direct responsibility.
Ensure adequate supervision of staff so that correct standards are maintained and specifications and priorities are strictly adhered to, including carrying out inspection of completed work.
Control employees' attendance times and arrangements for leave and sickness absence.
Take decisions as required on the progress of works because of bad weather, poor working conditions or safety reasons, ensuring that the customer is kept informed.
Where required work as part of a rota to supervise and receive calls out of normal working hours relaying work instructions to staff to provide a seamless operational service to customers (separate agreement).
To plan and organise works in order to facilitate client contract conditions and work flexibly in a reasonable way given all the circumstances.
Promote positive health and safety throughout the service and operational workforce.
To issue instructions and works orders to subcontractors.
To investigate and satisfactorily resolve customer complaints and enquiries. Provide support and assistance to colleagues within the team through training, coaching and leading by example.
Effectively lead and manage all people issues in line with policies, strategies, and guidance from HR Support.
Implement effective performance management systems to meet the requirements of the organisation
To deputise for the Contract Manager post as required.
To carry out such other duties and responsibilities as are consistent with the concept of the role.
- Have knowledge of Corporate Objectives and promote its Mission, Values and business focuses at all times.
Comply at all times with Group policies and relevant legislation including Data Protection, Customer Care, Equality & Diversity, Health & Safety and Financial controls.
To understand current operational business priorities and performance targets.
Communicate openly and positively with customers.
Support the continuous improvement of quality management practices and systems.
Contribute to the development of business planning process.
Carry out appropriate Risk Management by adhering to the Health and Safety Strategy and Policy Framework and contributing to a positive Health and Safety Culture.
To develop and actively manage close working relationships with the Client Teams and other key stakeholders for the management and monitoring of contracts, ensuring all financial information and procedures are in place and adhered to and are delivered in a timely and regular manner with proactive solution-focused support.
Responsible for the generation and implementation of innovative and proactive service developments, which will deliver cost effective and efficient services and Business Growth.
Actively support the development of Business Growth with new customers and clients.
For more information please apply below or contact Jen Radcliffe on 07879742988
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.