Call Handler/Administrator

Call Handler/Administrator

  • Location


  • Sector:

    Construction, Trades & Labour

  • Job type:


  • Salary:

    £22k - 23k per year

  • Contact:

    Jolie Jackson

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


Call Handler/Admin

Pitsea, Essex

Social Housing repairs

Permanent - Part Time

(20 hours per week)

Flexible working

My client, a large Housing association based in Essex are looking for a Call handler to join them on a part time basis, working in the call center in the repairs department.


  • Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
  • Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
  • Communicate effectively with customers both internal/external to ensure policies, procedures and expectations are being adhered to and met.
  • Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
  • Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
  • Respond positively and manage efficiently all customer's needs/support, monitor these requirements

    To assign work to subcontractors/operatives' dependant on the jobs requirements

  • To deal with disgruntled customers, taking control of a situation in order to resolve a situation, while achieving a positive outcome
  • Raise purchase orders and consume materials against jobs
  • Monitor jobs status throughout the day, ensuring that visits are promptly progressed and updated thoroughly.
  • To manage key worker and sheltered schemes bulk repair days, optimising resources, and providing updates to our customer.
  • Manage, review and update the out of hour's repairs and progress follow up works.
  • Provide sickness, lunch and holiday cover, as required, to the planners.
  • To carry out other relevant duties as may be required from time to time within purview of the post

If you are interested please apply ASAP

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