Call Handler - Gas / Social Housing

Call Handler - Gas / Social Housing

  • Location

    Potters Bar

  • Sector:

    Housing Maintenance Trades

  • Job type:


  • Salary:

    £8.50 - 9.00 per hour

  • Contact:

    Holly Lewis

  • Contact email:


  • Contact phone:

    020 3176 4790

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


Call Handler - Gas / Social Housing 

Location: Potters Bar 

Hours: 8:00am – 17:00pm mon - fri

Salary £18K

I currently have a position with a social housing contractor of mine based in Potters Bar Working alongside a very friendly team! The nature of the business is Construction and Maintenance working alongside local authorities and housing associations. The right candidates will be working alongside the Gas teams in a busy and friendly environment! 

About Role

Handling calls and emails from the client to log issues, deploy engineers and monitor completion of the work, providing updates at regular intervals.

Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.

Ensure jobs are planned within the contractual KPI’s through effective engineer utilisation.

Be an active team member of the planning team through suggestions / ideas and participation in any initiatives / projects.

Ensure the planning process is delivering maximum productivity

Ensure that client/ customer variations are integrated into the system appropriately and accurately

During the work process, liaise closely with engineers to ensure materials are collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.

About You

Must have call centre experience 

Ideally have social housing experience 


Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.