£18k per year
020 3176 4790
9 months ago
Call Handler - Gas / Social Housing
Location: Potters Bar
Hours: 8:00am – 17:00pm mon - fri
I currently have a position with a social housing contractor of mine based in Potters Bar Working alongside a very friendly team! The nature of the business is Construction and Maintenance working alongside local authorities and housing associations. The right candidates will be working alongside the Gas teams in a busy and friendly environment!
Handling calls and emails from the client to log issues, deploy engineers and monitor completion of the work, providing updates at regular intervals.
Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
Ensure jobs are planned within the contractual KPI’s through effective engineer utilisation.
Be an active team member of the planning team through suggestions / ideas and participation in any initiatives / projects.
Ensure the planning process is delivering maximum productivity
Ensure that client/ customer variations are integrated into the system appropriately and accurately
During the work process, liaise closely with engineers to ensure materials are collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.
Must have call centre experience
Ideally have social housing experience
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.