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Call Handler

  • Location

    London

  • Sector:

    Social Housing

  • Job type:

    Permanent

  • Salary:

    £19k - 22k per year

  • Contact:

    Leanne Spence

  • Contact email:

    leanne.spence@buildrec.com

  • Contact phone:

    07398140598

  • Job ref:

    SH10480

  • Published:

    11 days ago

  • Expiry date:

    2018-12-03

Call Handler's x4

Permanent basis

Purpose of the Job

As an Call Handler, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key Responsibilities

  • Arranging appointments for residents with trades people in a cost effective and organised manner
  • Dealing with queries from residents, changing appointments
  • Rescheduling appointments using Opti-time planning tool
  • Logging jobs on the system
  • Ordering equipment required for repairs
  • Liaising with staff at customer sites keeping them up-to-date with progress information
  • Resolving minor complaints at call level
  • Answering payment queries from both sub contract and client
  • Scanning and copying files as required for contract delivery

Desirable experience

The successful candidate MUST have experience in call handling in the Social Housing reactive repairs and maintenance sector. IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment and with ROCC/Opt-time/DRS.

 

 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.