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Call Centre Administrator

Call Centre Administrator

  • Location

    Watford

  • Sector:

    Social Housing

  • Job type:

    Permanent

  • Salary:

    £18k - 22k per year + BENEFITS

  • Contact:

    Leanne Spence

  • Contact email:

    leanne.spence@buildrec.com

  • Contact phone:

    07398140598

  • Job ref:

    SH10710

  • Published:

    6 months ago

  • Expiry date:

    2019-01-01

4X Call Centre Administrators

Permanent

£18,000-£22,000 per annum + benefits

New year, New you, New job?

4 X Call Centre Administrators are required to be based in Watford, for a well known property services contractor. These are permanent, full time roles working Monday - Friday 8 am - 5 pm (Possible Saturday/Shift working- TBC). 

General Overview:

The successful candidates will be responsible for meeting and setting customer service targets as well as planning areas of improvement or development, and also ensuring that all calls are answered. Reporting to the Call Centre Manager.

Main Responsibilities/Duties Include:

  • Utilise IT to the full and ensure work is progressed effectively
  • Prioritise workload
  • Maintain confidentiality of private and confidential information
  • Handling customer complaints or enquires
  • To provide telephone assistance to clients with query’s  
  • Ensure correct internal and external distribution of correspondence
  • To provide an efficient, courteous and professional approach to all telephone callers
  • To record and convey accurately and at the appropriate time incoming or outgoing messages
  • To take accurate facts and contact details for the recipient of the message
  • Carry out filing as per standard filing system, keeping files up to date & any hard copies as required
  • Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
  • Ensure that emails are dealt with appropriately 
  • Any other reasonable management request  

Required Experience & Qualifications:

  • Previous administrator experience 
  • Outlook efficient
  • Dealing with telephone enquiries
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Flexible & adaptable
  • Ability to work both alone and as part of a team
  • Educated to GCSE level or equivalent

Desirable:

  • Previous experience of within a customer service role
  • Ability to operate MS office (Word & Excel) at an advance level
  • Educated to A Level Standard or equivalent

 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.