Resident Liaison Manager / Assistant Contract Manager - Social Housing Planned Maintenance

Location: Staines

Salary: £40,000-45000 per annum + van + fuel card

I am currently working with a leading social housing contractor to find a successful and proactive Resident Liaison Manager / Assistant Contract Manager to oversee a team of Administrators, RLOs and assist the Senior Site Manager on the delivery of there decent homes project.

It will be your responsibility to develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential.

Main Duties

• Overseeing a team of administrators and resident liaison officers
• Ensure all correspondence follows quality management system
• Monitor the trackers
• Deal with all complaints, ensuring a satisfactory conclusion for all relevant parties involved
• Attending site and making sure everything runs smoothly
• Deal with any complaints

Requirements

• Experience working for a main social housing contractor on a Kitchen & Bathroom contract
• Office management experience
• Previous experience managing the trackers
• Strong personal communication
• Proactive attitude with ability to work using own initiative
• Experience in a fast-paced environment
• Ability to pick up new software and systems very quickly

Benefits

• Up to 5% bonus – achievable targets based on personal, work and business performance
• Gift day for social value activities – supporting local communities or a cause close to you
• Matched pension contribution up to 4%
• Annual cost of living payrise
• 25 days annual leave
• Annual away day
• Career progression

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.