• Location


  • Sector:

    Housing Maintenance Trades

  • Job type:


  • Salary:

    £18k - 20k per year

  • Contact:

    Holly Lewis

  • Contact email:


  • Contact phone:

    020 3176 4790

  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


Job Title


Base Location

Newport Pagnell- Olney

Reporting To Job Title

Customer Services Manager


Responsible providing excellent customer service both internally and to clients ensuring that all jobs are processed accurately and within agreed timescales.

Specific Responsibilities

  • Ensure full compliance with relevant health and safety requirements.
  • Responsible for answering the telephone to clients and assisting them with their queries, including managing appointments.
  • Responsible for handling of all work from initiation to completion according to SLAs and ensuring that daily reports and planning software are kept up to date. 
  • Monitor daily work volumes ensuring efficient use of resources to meet turnaround timescales and ensuring achievement of maximum efficiency.
  • Identify any problems, potential causes and assist in setting appropriate actions to maintain KPI turnaround times.
  • Liaise with line management to resolve issues relating to missed appointments or job related problems.
  • Monitor job completion times and appointments kept and highlight any issues as appropriate.
  • Responsible for the handling of customer complaints and onward referral.
  • Be alert and responsive to continuous improvement and process change.
  • Responsible for compliance with all company policies, systems and procedures.
  • Carry out any other duties necessary from time to time in support of the business.

Person Specification & Qualifications

  • Excellent customer service skills
  • Strong attention to detail
  • ICT literate Excel, Word
  • Ability to identify, evaluate and respond to situations quickly and methodically.
  • Organisational skills necessary to manage and organise own workload and to comply with applicable deadlines.
  • The ability to communicate effectively at levels commensurate with role, both verbally and in writing.
  • The ability to respond to changing priorities in order to meet deadlines.
  • Highly self-motivated and ability to use initiative, when necessary.
  • Excellent team player.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.