1 x Income Team Leader

1 x Income Team Leader

  • Location

    West Ealing

  • Sector:

    Social Housing

  • Job type:


  • Salary:

    £40,865 per year + benefits

  • Contact:

    Adele Cox

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Build Recruitment are currently looking for a results-driven housing professional with substantial housing management and income experience gained at team leader level within a large Housing Association or Local authority to join us as an Income Team Leader

The role would be providing management direction and support to the Income Team and setting and maintaining a culture of high performing customer-focused service. You will also be expected to deliver technical support, guidance and training to your Team. Managing budgets and contracts within your area and ensuring compliance will be important too, as will collaborating with other Team Leaders to ensure end-to-end customer processes work seamlessly. Seeing that our arrears recovery service is efficient, supporting the delivery of service and system improvements and reporting on operational performance – these are just some responsibilities that come with this challenging role.

You will be a great team player and inspiring leader, you have a track record of providing excellent customer service that’s produced tangible outcomes for a diverse range of customers. You’re also used to managing risk and delivering service improvements/customer engagement initiatives that support the successful delivery of a customer experience strategy. What’s more, you know how to get the best out of people through coaching and performance management, and are comfortable communicating at all levels. A considered, intelligent approach to managing and implementing change is a given too, as is the financial awareness to deliver value for money and knowledge of relevant legislation, regulatory standards and good practice. The role is subject to an enhanced check.

Our client is a  Sunday Times top 100 Best Company to Work for and offer competitive salaries, an impressive range of benefits including a generous pension plan, and family-friendly policies. You'll also enjoy concerted career development support and a great social environment.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.